Shipping | Returns | Safety
Shipping is a flat $10.95 AUD for most parcels.
For larger boxes and heavy parcels shipping is $15.95
We package all of our parcels using compostable satchels or recycled cardboard boxes, along with butchers paper, recycled shredded paper, biodegradable tape and biodegradable bubble wrap
We use Australia Post or Fastway/Aramex depending on the location of the delivery.
We now ship worldwide!
We have shipping rates automatically calculated for Canada, New Zealand, Singapore, USA and UK. Rates are based on weight and are displayed at checkout.
For the remainder of the world, we will check the best rate we have access to via the several shipping companies we use including DHL Express and Aramex.
Shipping to New Zealand has some restrictions and we cannot ship bark products. If you are from NZ and need any clarity, please contact us.
Dispatch and Timeframes
We aim to have all of our products in stock - but as we are a handmade toy company there are times we might need to quickly pop into the workshop and make your product.
Majority of the time ( unless we're swamped after a big launch or sale) we will have your order packed and off with our courier within a few days.
All orders placed will be dispatched within two weeks however we do endeavour to dispatch earlier. You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.
All our prices are in Australian Dollar (AUD).
We're Plastic Free
All packaging is plastic free. We use recycled paper, compostable bags, brown paper, jute string and card board boxes... and we love it when you re-use those for something useful!
You might even be one of the lucky ones and receive part of our local newspaper after we have read it
Returns and Faulty Goods
Unfortunately we cannot accept exchanges for change of mind. We will happily replace faulty items if a product has slipped through our high levels of quality control, please let us know immediately (within 14 days) by emailing us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Products are considered faulty if they are received damaged, or if they break within 14 days of purchase. Damage as a result of wear and tear are not considered to be faulty.
Please ensure you follow all care instructions carefully. We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within two to five days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Your privacy is important to us. All information collected is only used for the purpose of processing your order. We will never give out or sell any of your information to a third party, or record any transaction details.
All products are designed and made with children’s safety in mind and made to meet AUSTRALIAN STANDARDS AS/NZS 8124.
Please read all product descriptions and care instructions carefully to ensure you are purchasing and using each item for its intended purpose so as to not damage the product or more importantly, put your child’s safety at risk. We have done our best to make these terms clear in each description and cannot be held responsible should an item be misused or the information provided be ignored.
All products are intended and designed for children above the age of 36 months unless otherwise stated. Some products may pose a choking hazard and it is not recommended that children who still put objects in their mouth have access to our toys unless fully supervised.
All products that are coloured have been done so using non toxic food grade dyes, and some products are finished with a natural beeswax and coconut oil balm that is handmade by us.